Privacy Policy — DS Chocolat
Effective date: August 20, 2026
Welcome to DS Chocolat (https://dschocolat.com/). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place orders, create an account, or otherwise interact with our services.
We are committed to protecting your privacy and to complying with applicable Canadian and Quebec laws, including the Act respecting the protection of personal information in the private sector (CQLR c. P-39.1), as amended by Law 25, and, where applicable, Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who is responsible for your personal information
The organization responsible for the processing of your personal information is:
DS Chocolat
136 – 305 boul. Curé-Labelle
Sainte-Thérèse (Québec) J7E 0C2
Canada
Phone: 438-821-6764
Email: [email protected]
We have appointed a Privacy Officer (Responsable de la protection des renseignements personnels) as required under Quebec law. Contact details are set out in section 11.
2. Information we collect
Depending on how you use our services, we may collect the following categories of personal information:
Identity and contact information: name, email address, phone number, billing address, and delivery address.
Account and communication preferences: login credentials (where you create an account), language preference, and marketing consent choices.
Financial and payment-related information: payment method details necessary to process your order. Card data is processed by our payment service providers; we do not store full payment card numbers on our systems.
Order and commercial history: products purchased, customizations, delivery instructions, invoices, and related customer-service exchanges.
Technical and usage data: IP address, browser type, device and operating system information, pages visited, and interactions with our digital platforms (including cookies and similar technologies — see section 8).
We collect this information directly from you (forms, checkout, account, communications) and, where relevant, automatically through our website and secure payment flows.
3. How we use your information
We use your personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to:
process, fulfill, and deliver your orders;
communicate with you about order status by transactional email or SMS;
process payments, refunds, and related accounting;
provide customer support and respond to your requests;
improve our website, product offering, and customer experience;
send marketing communications where you have provided valid consent (you may withdraw consent at any time);
prevent fraud, ensure security, and maintain the integrity of our systems;
comply with our legal, tax, and regulatory obligations in Quebec and Canada.
We do not use your personal information to make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning you, without human involvement.
4. Disclosure of your information
We do not sell your personal information. We share it only with trusted service providers and partners who need it to help us operate our business, for example:
Payment processors: to handle transactions securely;
Technology and hosting providers: for secure cloud hosting, application operations, and multi-tenant data isolation;
Delivery and logistics partners: carriers and local delivery partners who need address and contact details to deliver your orders;
Professional advisors and authorities: when required by law or to protect our legal rights.
These recipients are expected to protect personal information with safeguards appropriate to the sensitivity of the information and consistent with applicable privacy laws. Where personal information is communicated outside Quebec, we take reasonable measures to ensure an adequate level of protection, including contractual commitments where appropriate.
5. Consent
By using the DS Chocolat website and placing an order, you consent to the collection, use, and disclosure of your personal information as described in this policy, for the purposes stated herein.
Where required by law (for example, certain marketing communications), we will seek your express consent. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services (for example, completing an order or sending transactional messages required for delivery).
If you are under 14 years of age, please do not provide personal information without the involvement of a parent or legal guardian.
6. Security measures
We implement reasonable physical, technical, and administrative security measures appropriate to the sensitivity of the information, including secure hosting, encryption of data in transit (TLS/SSL), access controls, and ongoing maintenance of our systems. No method of transmission or storage is completely secure; we continuously improve our practices to reduce residual risk.
7. Your rights under Quebec Law 25
Subject to the conditions and exceptions provided by law, you may exercise the following rights regarding your personal information:
Right of access: obtain confirmation of whether we hold personal information about you and request a copy;
Right to rectification: request correction of inaccurate, incomplete, or ambiguous information;
Right to withdraw consent: where processing is based on consent;
Right to de-indexation / cessation of dissemination: request that we cease disseminating your personal information or that we de-index hyperlinks, where the conditions of the Act are met;
Right to data portability: request that computerized personal information be communicated to you in a structured, commonly used technological format.
To exercise these rights, contact our Privacy Officer (section 11). We will respond within the time limits provided by law. You may also file a complaint with the Commission d’accès à l’information du Québec (CAI).
8. Cookies and similar technologies
Our website uses cookies and similar technologies to operate essential functions (for example, shopping cart and session security), remember preferences, and, where permitted, analyze traffic and improve the user experience. You can manage or refuse non-essential cookies through your browser settings and, where available, our cookie consent banner. Refusing certain cookies may limit some website features.
9. Retention
We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law (including tax, accounting, and consumer-protection obligations). When retention is no longer required, we destroy, anonymize, or otherwise securely dispose of the information in accordance with our retention practices.
10. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will be revised accordingly. We encourage you to review this page periodically. Where required by law, we will provide additional notice of material changes.
11. Contact the Privacy Officer
If you wish to exercise your rights, or if you have questions, comments, or complaints about this Privacy Policy or our privacy practices, please contact:
Privacy Officer — DS Chocolat
Email: [email protected]
Mailing address: 136 – 305 boul. Curé-Labelle, Sainte-Thérèse (Québec) J7E 0C2, Canada
Phone: (438) 821-6764